Uber Eats offers great value for the money and amazing ways of treating yourself or the one you love in a very convenient way.
Digital or physical gift cards, which you can purchase from the platform and redeem to order food are one of such.
After your friend or loved one just sent you an Uber Eats gift card online, it’s not working as you were expecting and you are not able to use it, believe me, you are not alone.
We’ll help you tackle this problem you are facing. Let’s begin.
Why Can’t Uber Eats Let Me Use My Gift Card?
Gift cards hold a maximum total value of $500 per Uber Money account. Here are some points to remember:
- You can only use redeemed gift cards in the country that accepts the same payment currency as the original issued gift card.
- You cannot apply the gift card amount for Family Profiles (also known as Daily & Transfer Rides), scheduled rises, or university campus card rides.
Here are some reasons why you aren’t able to use the gift card to order food:
- Uber Eats gift cards are accepted for 12 months from the date of purchase, or the card is void after that time if it is not used.
- You have entered the wrong details.
- You have already used up your gift card balance.
- You haven’t added any secondary payment method to your account.
- It was purchased in another country, not located where you then are, and cannot be redeemed.
- The GC value is more than the allowed limit
- More than the balance of the card
Top 5 Ways to Fix Web Eats Gift Card Not Working
Gift cards help you cop on orders at great prices. But if you don’t see it go through, try out these fixes.
Method 1: Add the Gift Card Again
Well, If it’s only a temporary glitch, just adding a Gift Card to your Wallet again would fix this.
- Open Uber Eats, tap to show the menu, and tap Wallet.
- Then tap on the Remove payment method next to the gift card you want.
- Choose Delete to confirm.
- Return to Wallet and choose Add payment method or redeem gift card.
- Choose Gift Card, enter your gift card number, and click Apply.
Method 2: Link a Bank Account
To redeem the gift card on Uber Eats, you need to have a secondary payment added to your account on Uber Eats. Cleanse the remaining balance if you are going beyond the total amount purchased.
You can also add a card, either a credit or debit card, to your Uber account.
- Click on your Wallet > Add payment method or redeem a gift card
- Choose the Credit or debit card option.
- Then enter all your card details and press Add card.
Then, once you have done that, check to see whether you can redeem your gift card.
Method 3: Add Gift Card Code as Voucher
Go ahead and add your gift card to your system as a voucher so when you choose to spend money to place an order using the gift card balance it will show up here.
- From the available payment methods, scroll down and tap on Add voucher.
From the available payment methods, scroll down and tap Add Voucher on your Uber Wallet.
- Then you enter the gift card code to Enter your voucher code.
Once you’ve done it, your gift card balance should show up as Uber Cash now in your wallet.
Method 4: Remove Other Payment Methods
When this isn’t the answer, we also suggest you add another payment method, and as a result, removing all but the gift card may solve your problem.
- Tap on the Account icon found at the bottom of the Uber Eats app.
- From here, select Payment, then your current payment methods.
- Touch Remove payment method, and delete will show up.
That means deleting all of the payment methods from your Uber Eats account. Now you can check if you can the gift card balance.
Method 5: Contact Customer Support
So if none of the above-mentioned methods work out to your liking, we thoroughly suggest you reach out to Uber customer support as they can definitely offer you some more help.
Hopefully, our guide has resolved you in getting Uber Eats Gift Card not working.
